YojinUK Terms Of Service

Customer Terms & Conditions

1. Introduction

Yojin Limited, trading as 'Yojin' ("Yojin"), provides website features and services through www.yojin.co.uk (the "Website"). These Terms & Conditions govern your use of all Yojin Services, in conjunction with our Privacy Notice and Cookies Notice which explain our data collection and processing practices. By accessing or using any Yojin Services, you explicitly acknowledge and agree to be bound by these conditions.

2. Service Framework

Yojin operates as a technology platform facilitating connections between customers and independent delivery drivers. Our contractual obligation is specifically limited to providing software that enables delivery ordering. The binding agreement between parties only materializes when a delivery driver accepts your order under the terms of a delivery agreement between you and the driver. While Yojin does not assume direct responsibility for delivery drivers or delivered items, we maintain a commitment to ensuring service quality through reasonable oversight measures.

3. Operational Procedures

Upon order placement, Yojin initiates a search for available drivers in your vicinity. This process necessitates sharing your personal details, including location and contact information, with potential drivers. In circumstances where driver assignment cannot be completed within 40 minutes of order placement, Yojin reserves the right to cancel the order, with immediate notification provided to the customer.

4. Payment and Security Protocol

Our payment process involves initial card pre-authorization at the point of order placement, with final payment processing occurring upon successful delivery. Yojin implements a secure PIN system for delivery confirmation, whereby customers receive a unique PIN code for each transaction. The security and confidentiality of this PIN remain the customer's responsibility, and Yojin explicitly disclaims liability for unauthorized PIN usage or associated consequences.

5. Cancellation and Refund Policy

Yojin maintains a structured refund policy based on order status. Full refunds are issued for cancellations prior to driver assignment. Cancellations following driver assignment incur a Cancellation Fee, with the remaining amount refunded. Once a driver commences delivery, cancellations are no longer permitted, and full payment is required. In cases where customer contact cannot be established at the delivery location, items will be left at the property (excluding age-restricted products), and full payment will be processed.

6. Communications Protocol

All communications between Yojin and users are conducted electronically, encompassing email, text messaging, in-app notifications, and website updates. Users explicitly consent to receive such electronic communications and acknowledge their satisfaction of legal writing requirements, except where mandatory applicable laws stipulate alternative forms of communication.

7. Account Management and Security

Account holders bear full responsibility for maintaining account security, including password confidentiality and access restriction. Users must promptly notify Yojin of any security concerns and maintain accurate, current account information. Yojin reserves the right to terminate accounts engaged in prohibited activities, including service interruption, fraudulent behavior, or violation of these terms.

8. Intellectual Property Rights

All content presented through Yojin Services, including but not limited to text, graphics, logos, button icons, images, audio clips, and data compilations, is protected under applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, or utilization of such content is strictly prohibited without explicit written consent from Yojin.

9. Third-Party Relations

Yojin functions as a facilitator of transactions between users and third-party service providers. While we maintain quality control measures, Yojin does not assume direct responsibility for third-party products or services. Contracts formed through our platform exist directly between users and service providers, with Yojin serving solely as a technology intermediary.

10. Liability Limitations

While Yojin strives to maintain consistent service availability, interruptions may occur for maintenance or technical requirements. Our liability is explicitly limited to circumstances involving direct breach of legal duty, foreseeable damages, and violations within our control. This limitation does not affect statutory rights or liability for fraudulent misrepresentation or personal injury.

11. Legal Framework and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any modifications to these terms will be communicated to users, with continued service use constituting acceptance of updated terms.

Driver Terms & Conditions

1. Introduction

This Agreement is established between Yojin Limited, trading as 'Yojin' ("Yojin"), which provides services through www.yojin.co.uk and its mobile application ("Website"), and independent contractors ("Driver"). This document governs the subcontracting relationship between Yojin and its Drivers following customer order placement.

2. Contractual Framework

Pursuant to the Principal Contract dated May 2025 between Yojin and its Customers, Yojin is authorized to subcontract delivery services to independent Drivers. This Agreement establishes the terms under which Drivers may provide such services, subject to modification over time. Under the terms of the Principal Contract, Yojin has agreed to ensure its Drivers enter into this formal Agreement.

3. Fundamental Obligations

The Driver hereby undertakes to perform all duties with reasonable skill, care, and diligence, complying with all obligations specified in this Agreement and any subsequent modifications. All information required by Yojin shall be provided accurately and promptly. The Driver warrants to maintain professional standards throughout service delivery and adhere to all supplemental agreements that may be introduced.

4. Agreement Modification and Termination

Yojin reserves the right to modify or terminate this Agreement without prior notice to the Driver. Such modifications may include changes to terms, termination of services, or discontinuation of responsibilities without requiring Driver consent. This provision ensures operational flexibility while maintaining service standards.

5. Assignment Provisions

The Driver shall not assign, transfer, or dispose of any rights or obligations under this Agreement. Conversely, Yojin maintains the right to assign its rights and benefits to any entity, with notification to the Driver upon such assignment. This ensures contractual stability while allowing for corporate flexibility.

6. Communication Protocol

All notices and communications related to this Agreement shall be delivered in writing, either by hand or through first-class recorded delivery post. Postal communications shall be deemed served 48 hours after posting, while hand-delivered notices are considered served upon delivery. This ensures clear and documented communication between parties.

7. Operational Requirements

The Driver shall utilize personal funds for order fulfillment and maintain accurate pricing records in the Yojin application. Deliveries must be completed within specified timeframes, with confirmation through the application. The Driver must maintain appropriate DVLA-required insurance and comply with all applicable laws and regulations.

8. Compensation Structure

Yojin shall compensate the Driver for completed deliveries, including reimbursement for purchased items upon receipt submission, agreed delivery fees, and any applicable bonuses. Yojin retains the right to deduct service fees and customer compensation from delivery fees where applicable. Payment discrepancies must be reported within 14 days of occurrence.

9. Technology Usage

Drivers receive a non-exclusive license to use the Yojin application and must maintain password confidentiality, use the application as instructed, and permit location tracking for operational purposes. This enables efficient service delivery and maintains platform security.

10. Age-Restricted Products

For deliveries involving alcohol or tobacco, the Driver must verify the age of customers appearing under 25 through valid identification (driving license or passport only). Products must be returned if valid identification cannot be provided, with delivery payment maintained regardless of return status.

11. Independent Contractor Status

The Driver operates as an independent contractor and not as an employee, worker, agent, or partner of Yojin. This includes the right to appoint qualified substitutes, bear responsibility for all expenses, and engage in other business activities, provided such activities do not conflict with delivery obligations.

12. Liability and Indemnification

The Driver shall indemnify Yojin against losses from Agreement breaches, employment-related claims, tax-related assessments, service provision defaults, and third-party claims. This comprehensive liability coverage ensures proper risk allocation between parties.

13. Governing Law

This Agreement is governed by English Law and subject to the exclusive jurisdiction of the English Courts. All disputes arising from or in connection with this Agreement shall be resolved accordingly.

Agreement Between Driver and Customer

1. Formation of Agreement

This Agreement is established between the Customer and the independent delivery driver upon the driver's acceptance of the Customer's order through the Yojin platform. These terms constitute the entire agreement between the parties, superseding all prior understandings or agreements.

2. Agreement Establishment

A binding agreement comes into effect solely upon a driver's acceptance of the delivery request. In circumstances where no driver accepts the order, the system will automatically cancel the request, and no contractual relationship shall be formed.

3. Delivery Verification

The Customer assumes responsibility for immediate inspection of delivered items and must communicate any discrepancies to the driver at the point of delivery. Subsequent claims regarding delivery errors cannot be accommodated after the completion of the delivery transaction.

4. Procurement and Agency

The driver acts as the Customer's purchasing agent when procuring items from local establishments, including age-restricted products such as alcohol and tobacco. Quality concerns regarding delivered items should be directed to the retail establishment of purchase. Due to the nature of certain products (particularly weighted or prepared items), refunds may be limited to cases of defective goods or misrepresented items.

5. Delivery Responsibility

The driver's contractual obligation extends exclusively to the transportation and delivery of requested items.

6. Payment Terms

The Customer agrees to remit payment for the total order value, encompassing both the cost of goods and associated service charges, including the driver's delivery fee.

7. Delivery Protocol

The Customer must be present at the specified delivery address at the agreed time. Unattended deliveries are prohibited, and age-restricted items require valid identification verification. Failure to provide appropriate age verification will result in the return of restricted items, with applicable fees charged to the Customer.

8. Delivery Confirmation

Delivery completion requires Customer verification through provision of the Yojin-issued PIN to the driver.

9. Service Standards and Limitations

Standard delivery completion targets 90 minutes from order placement, subject to modification as communicated during booking. External factors may affect delivery timing. Product availability cannot be guaranteed; unavailable items will not be charged. Customers may reject and receive refunds for items that do not match their original order specifications.

10. Cancellation and Regulatory Compliance

Order cancellation must be processed through Yojin. For deliveries in Scotland, alcohol sales are restricted before 10am and after 10pm, with deliveries prohibited between 12am and 6am.

This Agreement is governed by and construed in accordance with applicable local laws and regulations governing delivery services and age-restricted products.

Privacy Statement

1. Introduction and Scope

Yojin Limited, operating as Yojin ("Yojin," "we," "us," or "our"), has established this Privacy Statement to transparently communicate our practices regarding the collection, processing, and protection of personal information. This statement encompasses data handling through our digital platforms, including our website and mobile application.

2. Data Controller Status

In our capacity as the designated data controller, Yojin assumes full responsibility for personal information collected through our digital platforms and direct interactions. This position carries significant obligations, which we fulfill through rigorous data protection protocols and security measures designed to safeguard your personal information.

3. The Data We Collect About You

Personal Information Categories

Personal information refers to any data that can identify an individual, either directly or indirectly. We collect, maintain, and process various categories of personal information:

• Identity Information: First and last name, username, title, marital status, date of birth, and gender identifiers
• Contact Information: Billing and delivery addresses, email contact details, and telephone contact numbers
• Financial Information: Banking details and payment card information necessary for transactions
• Transaction Records: Payment records and details of services purchased
• Technical Information: IP address, login credentials, browser specifications, time zone settings, geographical location, operating system details, and device information
• Profile Information: Account credentials, purchase history, personal preferences, interests, feedback submissions, and survey responses
• Usage Information: How you interact with our website, products, and services
• Marketing Preferences: Communication preferences regarding marketing materials
• Driver-Specific Information: Vehicle registration information, driving license details, Know Your Customer (KYC) documentation, and background location data

Information We Do Not Collect

We do not collect or process 'special categories' of personal data, including racial or ethnic origin, religious or philosophical beliefs, sexual information, political opinions, trade union membership, health information, or genetic and biometric data. We also do not collect information regarding criminal convictions or offenses.

4. Third-Party Digital Connections

The Yojin website may contain links to external websites, plug-ins, and applications operated by third parties. These third-party digital platforms operate independently from our control, and we bear no responsibility for their privacy practices or data handling procedures.

5. Disclosures of Your Personal Data

Yojin shares personal information with third parties only for specified purposes:

• Service providers functioning as data processors who deliver IT and system administration services
• Professional consultants including legal advisors, financial institutions, auditors, and insurance providers
• Legal obligations to HM Revenue & Customs, law enforcement agencies, regulatory bodies, and other UK-based authorities
• Marketing, advertising, and analytics providers who support our digital presence

6. Data Security

We implement appropriate technical and organizational security measures to safeguard your personal data against accidental loss, unauthorized use, access, alteration, or disclosure. We restrict access to your personal information to employees, agents, contractors, and other third parties with legitimate business requirements.

7. Your Legal Rights

Under data protection legislation, you maintain specific rights concerning your personal information:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing activities
• Request transfer of your personal data
• Withdraw previously granted consent

8. Your Right to Complain

You maintain the right to file a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority (www.ico.org.uk). However, we appreciate the opportunity to address your concerns directly before ICO involvement.

9. Changes to This Privacy Statement

We regularly review our Privacy Statement, with updates published on this page. This version was last updated in 5 July 2025.

Location Services Privacy Statement

1. Customer Location Data

Customers utilizing the Yojin mobile application may voluntarily consent to location data access while the application is in active use. This information consists of geographical coordinates expressed as longitude and latitude values. We utilize this data to identify optimal delivery options within your vicinity.

2. Delivery Driver Location Data

Delivery partners may authorize background location access through the application. We strictly limit our collection, usage, and sharing of location information to purposes directly associated with providing and enhancing application functionality. This enables us to dispatch delivery opportunities near drivers' current positions and facilitate customer tracking of active deliveries.

Yojin delivery partners operate without formal sign-in/sign-out procedures or designated working hours. Consequently, to alert drivers about nearby delivery opportunities even when the application is not actively running, background location capabilities are necessary.

3. Location Data Technology

The Android version of our application utilizes Google location services to determine your position before transmitting this information to Yojin servers. Similarly, the iOS version employs Apple location services to establish your coordinates before secure transmission to our servers.

4. Location Data Sharing Practices

We maintain a strict policy against sharing location data with external parties, with the sole exception of law enforcement agencies presenting valid legal requests. We do not engage in the sale of location information. All personal and sensitive user information, including location data, undergoes secure handling protocols, including transmission via encrypted channels.

5. Website Disclaimer

The content presented on this website serves general informational purposes only. While Yojin endeavors to maintain current and accurate information, we provide no representations or warranties, whether express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or its content.

Any reliance placed on such information remains entirely at your own risk. Under no circumstances shall we bear liability for any loss or damage, including but not limited to indirect or consequential losses, arising from or in connection with website usage.

Neither Yojin nor its officers, employees, contractors, or content providers shall bear liability for losses or damages arising from or otherwise connected with your use of information or content available on www.yojin.co.uk.